How can we help you?

How do I place an order?

Ordering from us is quick and easy. Simply follow the steps below.

  1. Find your favourite items and add them to your basket: If you find something you like, select your preferred colour, size and quantity, then click “Add to Cart.”
  2. Check your cart: When you’re ready to proceed to checkout, click on the basket icon to view everything you’ve selected. Take a moment to make sure the colour, size and quantity for each item are correct.
  3. Proceed to checkout: If you are happy with your selection, click “Checkout.”
  4. Sign in or register: Sign in to your BEOU. account if you have not already done so. If you do not yet have a BEOU. account, you can quickly create one by registering.
  5. Payment method: Choose how you would like to pay for your order by selecting one of the available payment methods.
  6. Delivery address: Tell us where your parcel should be delivered. If you have multiple addresses saved, make sure you select the correct one.
  7. Confirm your order: Carefully review your order on the “Order overview” page. This is your last opportunity to add a discount code. Simply enter the code in the designated field and click “Redeem.”

Please note:

Once you click “Buy now”, we can unfortunately no longer make any changes to the items, sizes, colours, quantities, payment method or delivery address for this order.

What happens after I’ve placed my order?

  1. As soon as your order has been received by us, we will send you an order confirmation by email.

  2. As soon as your order has left our warehouse, we will send you a shipping confirmation by email including a tracking link. In a separate email, you will also receive your online invoice for the order.

Haven’t received your order confirmation? This could be due to the following reasons.


Changed your mind? Unfortunately, it is not possible to make changes to orders that have already been completed for technical reasons.

Note: If you are registered in our online shop, you can also view the current status of your order at any time in your customer account under “Orders” and benefit from many additional advantages of having an account.