As soon as your order has been received by us, you will receive an order confirmation by email within a few minutes.

If you have not received an order confirmation, there may be several possible reasons:

• The email may have landed in your spam folder.
  Please check your spam or junk folder, which may be located in a subfolder of your email inbox. If the confirmation email is located there, simply remove the spam label. You will then receive all future order confirmations in your regular email inbox.
  
  
• You may have accidentally made a typo.
  In this case, please contact our customer service via the contact form.
  
  
• You may have accidentally entered a different email address when placing your order.
  Please check whether you may have used a different email address when placing your order and look in all of your inboxes.
  
  
• The order process was not completed
  If the order process was not completed for a certain reason, for example due to a problem with the payment, you will not receive an order confirmation.