How can we help you?
FAQ - Returns & Refunds
How do I return items?
This is how to return your order: 1. Register your return …
I need a returns label.
Please note: Returns labels are not generated automatically by the shop …
When will my return be refunded?
Please allow up to seven working days for your return to reach our warehouse …
Under what circumstances can I return items?
If you do not like the items ordered from the BEOU. Golf online shop, they do not fit or …
I have received a faulty item.
You have received an item that was not delivered in perfect condition …
Why is there no delivery or return slip included with my order?
To make your shopping experience more convenient and enjoyable, we do not …
Why was my order returned to BEOU.?
If your order has been returned to us by our delivery partner …
I have received the wrong item.
If you have received a different item instead of the one you ordered …
Can I exchange an item?
Items cannot be exchanged …
Is returns free of charge?
Yes, return shipping is generally free of charge for you, provided that …
What is the Fair Returns Policy?
We want to continue offering you a simple, transparent and free returns process in the future …
Can I return items from multiple orders or partial deliveries in one parcel?
You are welcome to return items from multiple partial deliveries or orders in a single parcel …
Can I return items purchased at events, pop-ups or trade fairs to the online shop?
No. The statutory right of withdrawal applies exclusively to online orders …
Are any items excluded from returns?
No, there are no items excluded from returns …
