Cancel an order | beougolf.com

How can we help you?

Can I cancel my order?

Cancellation of an order is no longer possible after the purchase has been completed.

If you do not wish to keep the items you ordered, you may exercise your statutory right of withdrawal within 14 days. In addition, we offer a voluntary 30-day return policy, starting from the day you or a person designated by you (other than the carrier) received the goods.

You can find more information on how to return your order here.

After completing your order, you have a limited time to cancel it. If cancellation is still possible, you will find the “Cancel order” option within your order details.

Note: Please note that only the entire order can be cancelled, not individual items. Once a cancellation has been made, it cannot be reversed.

Cancel an order in your customer account

Cancel your order as a guest

Go to the “Orders” section in your customer account.
Select the order you would like to cancel.
Cancel the entire order by selecting “Cancel order.”

Open the order confirmation for the order you would like to cancel.
Click the link “here in the order details” in the information box.
Cancel the entire order by selecting “Cancel order.”

The order can be cancelled:

Select the reason for the cancellation.
Confirm your decision by selecting “Request cancellation.”

We will review your request and inform you by email within a few minutes. The purchase amount will then be refunded to the original payment method used.

The order can no longer be cancelled:

Once an order is being prepared for shipment, it can no longer be cancelled. In this case, the “Cancel order” option will no longer be available.

Items you no longer want can be returned to us within 30 days in accordance with our return policy.

Has your order been cancelled by mistake?

We’re sorry about that. In rare cases, an item may become sold out due to a simultaneous purchase and therefore has to be cancelled. If your desired item is currently out of stock, you can sign up to be automatically notified as soon as it becomes available again.

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