• Free delivery on orders over €100
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  • Free delivery on orders over €100

How can we help you?

Where can I find my online invoice?

As soon as your order has been dispatched, you will receive not only a shipping confirmation but also your online invoice in a separate email.

Haven’t received your online invoice?

There may be several reasons for this.

  1. Our email may be in your spam folder:
    Please check the spam or junk folder in your email account. Emails containing financial terms are sometimes mistakenly flagged as spam. If this has happened, please mark the email as not spam to help prevent it from happening again in future.



  2. Entered the wrong email address?
    Please check whether you may have used a different email address when placing your order. If you use several email addresses, the email may have been sent to a different inbox.

View your invoice in your customer account.

If you are a registered customer of our online shop, you can view your invoices at any time in your customer account under “Orders”.

View your invoice as a guest customer.

If you placed your order as a guest, you can access your invoice via the link in your order confirmation:

  1. Open your order confirmation.

  2. Click on “here in the order details”.

  3. Then select “View invoice” to access your online invoice directly.

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