How can we help you?
FAQ - Order
How do I place an order?
Ordering from us is quick and easy. Just follow these steps …
I haven’t received an order confirmation.
Please also check your spam folder. If you made a typo when entering your email address, …
Can I cancel my order?
Cancellation of an order is no longer possible after the purchase has been completed.
I placed my order as a guest.
If you placed your order as a guest, you can easily access it via …
Where can I find my online invoice?
As soon as your order has been shipped, you will receive not only a shipping confirmation but also …
Can I change my order after it has been placed?
Unfortunately, it is not possible to modify an order after it has been placed due to technical reasons.
Why was my order canceled?
In rare cases, it may happen that an item becomes sold out due to a simultaneous purchase, …
Can multiple orders be shipped in one package?
To contribute to environmental protection and reduce CO₂ emissions, we continuously work on improving our shipping processes, …
Can I also place an order by phone or email?
No, it is not possible to place an order by phone or email. You can only place your order through our online shop.
Is there a minimum order value?
Yes, the minimum order value in our BEOU. Golf online shop is €20.
