We are sorry to hear that you would like to delete your account. If you would like to tell us why, your feedback will help us improve.

The following requirements must be met before we can delete your account:

1. no outstanding payments or refunds
2. no orders currently in transit
3. the 30-day return period has expired

For identification purposes, we require a written message containing:

1. First and last name
2. full billing address
3. the email address linked to your customer account

If you would like to permanently delete your account, please contact our customer service team via the contact form.

If you have more than one account and only wish to delete one of them, please state this clearly. Otherwise, your deletion request will result in the permanent deletion of all your data.

Once your account has been deleted, you will receive written confirmation.
Please note that the deletion cannot be undone.