• Free delivery on orders over €100
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  • Free delivery on orders over €100

How can we help you?

Change details in my customer account

You can update the following details in your customer account at any time:

  • Password

  • Email address

  • Billing and/or delivery address

  • Name

Please note: Any changes you make in your customer account will not affect the details of orders you have already placed. They will only be saved for future orders. For technical reasons, it is not possible to amend an order once it has been completed.

Would you like to change your password?

Under “Personal details” > “Login details”, you can update your password:

  1. Enter your current password and your new password under “Change password”.

  2. Click “Change password”.

  3. We will send you an email straight away containing an activation link. Use this link to confirm your new password, which you can then use immediately.

If you have forgotten your password, you can request an email via the “Forgotten password” button in the login area and use it to set a new password.

Would you like to change your email address?

Under “Personal details”, you can change the email address you use to log in to your customer account:

  1. Enter your new email address under “Email address / username”.

  2. Click “Change email address”.

  3. We will send an email straight away to your previous email address containing an activation link. Please use this link to confirm the changes. Your new details will only be saved once you have done so.

If you no longer have access to your previous email address and are therefore unable to make the change as described above, please contact our customer service team via the contact form.

You can also change the email address used for notifications under “Personal details”. Once you have made this change, all notifications relating to your customer account and orders will be sent to the new email address. This address may be different from your username.

Please note that changing this email address will not affect your newsletter subscription.

Read more about changing the email address for your newsletter subscription.

Would you like to change your address?

Under “Addresses” > “Billing address”, you can permanently change and update your billing address at any time.

Under “Addresses” > “Delivery address”, you can save and manage multiple delivery addresses, making it easy to select the one you need during checkout.

Would you like to change the name on your customer account?

In your customer account, you can also change your name under “Addresses” > “Billing address” and “Delivery address”.

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