You’ve already paid, but still received a payment reminder

In this case, one of the following reasons may apply:

1. The payment is still being processed
   Sometimes the respective payment provider needs a little time before a transaction is confirmed.

   This can cause an overlap where a reminder is triggered even though your payment is already on its way.

   In this case, please wait 1–2 business days and then check whether you’ve received a payment confirmation.

2. The payment was declined or not completed successfully

   If no charge was made, you’ll need to make the payment again.
   
   Please check:

• • whether your credit card, Apple Pay or Google Pay account, or your PayPal account was charged
  • whether the payment with Klarna was completed correctly
  • whether Klarna shows any outstanding requests in your Klarna app

3. You returned items, but the return hasn’t been processed yet

   As soon as your return has been processed in our logistics, you’ll automatically receive a confirmation of receipt by email.

   If your return had not yet been processed at the time the payment reminder was sent, an open amount may still be shown.

   Check in your customer account:

• • which items have already been credited
  • what the adjusted open balance is

4. Shipping costs weren’t taken into account

   If shipping costs of €5.95 applied to your order and you didn’t account for these in your payment, a small remaining balance may be outstanding.

5. Discount code conditions no longer apply due to your return

   Please check the redemption terms of your discount code. Many of our discount codes have a minimum purchase amount.

   If a return causes the order to fall below the minimum purchase amount:

• • the discount code automatically becomes invalid
  • the reduced amount is recalculated
  • a remaining balance may be outstanding